1.Overview
This Return and Refund Policy explains the conditions under which returns, refunds, and order cancellations are handled.
2. Eligibility for Returns
Returns are accepted only if the request meets the conditions outlined in this policy.
3. Return Timeframe
Return requests must be submitted within 30 days of receiving the item.
4. Condition of Returned Items
Items must be unused, undamaged, and in original condition to be eligible for return.
5. Non-Returnable Items
Items that are used, damaged, or returned outside the allowed timeframe may not be accepted.
6. Refund Eligibility
Refunds are issued only after the returned item is reviewed and approved.
7. Refund Timeframe
Approved refunds are processed within 7 business days after return approval.
8. Order Cancellation
Order cancellation requests must be made before processing or handling begins.
9. Return Address
Approved returns must be sent to the following address:
1507 Ring Rd, Elizabethtown, Kentucky 42701, United States
10. Communication Process
All return, refund, or cancellation requests must be submitted through official contact channels.
11. Contact Information
For return or refund-related questions, contact us:
Email: support@reinetic.com
Phone: +1 (270) 234-2800