At Reinetic, your satisfaction is our priority. We want you to feel confident when purchasing from www.reinetic.com. If for any reason you are not fully satisfied with your smart bed purchase, we provide a fair and transparent refund and return policy in compliance with USA consumer standards.

🔄 1. Eligibility for Returns

• You may request a return within 30 days of receiving your order.

• The item must be unused, undamaged, and in original packaging.

• Proof of purchase (order number, receipt, or invoice) is required.

• Customized or final-sale items may not be eligible unless defective.

📦 2. How to Initiate a Return

To start a return, please contact our customer support team:

📧 support@reinetic.com
📞 (+021) 345 678 910

Our team will guide you through the return process, provide a return authorization number (RMA), and share the correct return address.

💳 3. Refund Process

• Once your returned item is received and inspected, we will notify you via email.

• If approved, your refund will be processed within 5–10 business days.

• Refunds are issued to your original method of payment (e.g., credit card, PayPal, Stripe).

• Please note: Shipping charges are non-refundable unless the return is due to an error on our part.

🚚 4. Return Shipping

• Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

• We recommend using a trackable shipping service to ensure safe delivery of your return.

• If the return is approved due to a manufacturing defect or mistake by Reinetic, we will cover full return shipping costs.

⚠️ 5. Exchanges

At this time, we only accept returns for refunds. If you wish to exchange your product for another model, please place a new order once your refund is processed.

✅ 6. Damaged or Defective Products

If you receive a damaged or defective item, contact us within 7 days of delivery. We will arrange for a replacement or full refund at no additional cost.

📌 7. Non-Returnable Items

The following items cannot be returned:

• Used or damaged products not caused by manufacturer defect

• Clearance, final-sale, or promotional items

• Products returned without original packaging or proof of purchase

📞 Contact Us for Refund & Return Support

If you have any questions about our refund and return process, please contact our support team:

📧 Email: support@reinetic.com
📍 Address: 231 Oakwood Dr, Elizabethtown, KY 42701
📞 Phone: (+021) 345 678 910
🌐 Website: www.reinetic.com